Privacy Policy

WF-Logo
  1. Introduction
    1. We respect your privacy and personal information and are committed to collecting and processing the same in accordance with the Protection of Personal Information Act No. 4 of 2013 (“POPIA”).
    2. This privacy policy (“privacy policy”), as amended by us from time to time, sets out the basis on which we may process material and information obtained from you when using and/or accessing this website.
  2. Definitions
    1. The definitions contained in the Terms of Website Use pertain to and apply to this privacy policy, save where specifically indicated to the contrary.
    2. Accordingly, terms used but not defined in this privacy policy will bear the meanings ascribed to them in the Terms of Website Use.
  3. Privacy Terms
    1. By making use of, and/or accessing this website, you indicate your acceptance of the following terms:
  4. Collection of Information
    1. We may monitor visits to this website and retain information about user traffic, including but not limited to, browser-generated information and any personal information provided to us through communications on this website.
    2. The following information may be collected:
      1. General material and information provided to us from this website or, via any one of our social media platforms, for general purposes when completing online forms. This includes information provided by you when completing our client on-boarding process (including your name, contact details, financial information, as well as other necessary information), filling in electronic e-forms, completing online surveys or competitions, submitting material or requesting further information.
      2. General material and information supplied may be used for marketing purposes.
      3. Information collected directly from you or from third parties (such as regulators, government authorities, registries, and official bodies).
      4. Recruitment material and information provided to us on this website for recruitment purposes when completing and/or submitting career application forms and the like (including educational information as well as employment history).
    3. Recruitment material and information will not be used for marketing purposes.
    4. By inquiring regarding employment opportunities or applying for employment, you are deemed to provide your consent to us processing your personal information for recruitment purposes, which may include screening, background checks, reference checks, and further verification processes.
  5. Usage of Information
    1. The material and information provided to us through this website will be used as follows:
      1. To provide our service(s) to you.
      2. To provide service(s) to clients where the same requires processing of your information on their behalf.
      3. To improve this website including your website experience by, inter alia, generating and monitoring statistical browsing habits, developing our strategic and marketing plans, and so forth.
      4. To contact you in relation to our current and/or new products and/or services, including to inform you of new features, special offers and promotional competitions.
      5. To enter into, or carry out any obligations arising from, any contracts with you.
      6. To improve our current product and service offerings.
      7. For our business administration purposes, including fulfilling any regulatory, industry and/or legal requirements or obligations.
      8. For recruitment and/or career advancement processes.
      9. To provide you with information, products and/or services that you request from us.
      10. To reply to any of your queries.
      11. To assist us in any future dealings with you.
      12. To achieve a legitimate outcome where our reasons for using your personal information outweigh any prejudice to your personal information rights.
      13. To defend, prosecute or make a claim against you, us or a third party.
      14. Where you have consented to our use of your information or to be contacted by us, including for purposes of providing you with content to which you have subscribed or information, products and/or services which we opine may be of interest to you.
    2. We endeavour to collect and process only your personal information which is necessary for the intended purpose of the collection and processing.
    3. We will not retain your personal information for longer than is necessary to achieve the purpose for which we collected or processed it, unless there is a lawful basis or requirement to retain the same for a longer period.
  6. Disclosing or Sharing of Information
    1. We will be entitled to disclose your personal information:
      1. Where we have a duty or a right to disclose in terms of law, industry codes or a court order.
      2. Where we believe it is necessary to protect our rights, to our affiliates, agents, advisors, bankers, auditors, brokers, employees and/or third-party service providers and suppliers.
      3. To government regulatory or law enforcement agencies, who assist us in our interactions with you and thus need to know your personal information to assist us in communicating with you.
      4. In connection with enquiries, proceedings or investigations by such parties.
    2. We will take necessary steps to ensure that all such persons are bound by confidentiality and/or non-disclosure obligations in relation to your personal information.
    3. Our third-party service providers may not process your personal information for any purpose other than providing services on our behalf.
  7. Transfer of Information
    1. Your personal information that we collect may have to be transferred to, and stored at, a destination outside of South Africa, where we have facilities or in which we engage third-party service providers.
    2. Insofar as this may occur, we will take reasonable measures to ensure that:
      1. Your personal information is processed only for the purposes for which it has been provided to us.
      2. It is protected appropriately (e.g. the required levels of protection have been implemented by a receiving party to safeguard your personal information).
      3. It is protected in terms of applicable laws, local regulations, international standards, and industry best-practices.
      4. All international protocols regarding data residency are observed.
    3. By using our website, you understand and agree that your information may be transferred to countries outside of your country of residence which may have protection of personal information rules that are different from those of your country.
    4. In certain situations, courts, law enforcement agencies, regulatory or security authorities in those other countries may be permitted to access your personal information.
  8. Security of Information
    1. No data transmission via the internet can be completely secure.
    2. We implement a range of commercially reasonable physical, technical and procedural measures to prevent unauthorised access to your personal information.
    3. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our website.
    4. Any such transmission is at your own risk.
  9. How to contact us
    1. If you have any questions regarding our collection and processing of your personal information, wish to withdraw consent, exercise preferences or access/correct your personal information, please contact us at the number/addresses listed on our website.
  10. Complaints
    1. Should you believe that we have utilised your personal information contrary to this privacy policy or any applicable laws, you undertake to first attempt to resolve any concerns with us.
    2. Please do this by contacting us at the number/addresses listed on our website.
    3. You have the right to lodge a complaint with the Information Regulator on the below contact details should you not be satisfied with the outcome of the aforesaid resolution process:
        Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.
        Primary Email: IR@justice.gov.za.
        Alternative Email: inforeg@justice.gov.za.
        Website: https://www.justice.gov.za/inforeg/