1. How to Return an Item:
    Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 10 days of your purchase.
    Please email support@thewayforward.co.za to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    The Way Forward
    93 Mackay Avenue
    South Africa
  3. Include in your package:
    A signed letter stating the reason for your return and the original receipt.
  4. Return Exceptions:
    Some items cannot be returned if they are opened. These include music, software, and video games.
    Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
  5. Restocking Fee:
    All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If your item is in new condition, you may exchange your item for a different one. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.